Carrier Reviews

State Farm Auto Insurance Reviews

Summary

  • Ranked above average for claims handling experience
  • Scored in the bottom third of providers by J.D. Power for insurance buying experience
  • Auto premium prices around the average charged by bigger insurance companies for drivers with clean record and good credit

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Introduction

Considering State Farm? Checking out State Farm auto insurance reviews from other users can tell you a lot – but not the full picture. You’ll see different scores and different reviews across different websites.

These reviews might not be reflective of everyone’s experience.

Instead to give you a better idea of how State Farm’s standing for auto insurance we brought together the key third party reviews.

Nerd Wallet

Nerd wallet

Nerdwallet’s study of auto insurance companies gave State Farm 4 stars out of five, ranking the company 8th out of 23 insurance companies included.

This score is a blended average of third party studies such as JD Power and Consumer Reports as well as complaints and financial stability data.

Consumer Reports

Consumer reports

Consumer Reports ranked State Farm in the second tier in its ratings but still left claimants Very Satisfied overall. State Farm’s premiums were about in the middle when compared to the five major insurers on the average new-customer rate for male and female single drivers ages 25, 35, 65, and 75 with excellent credit and a clean driving record in 23 states those companies are market leaders.

JD Power

JD Power ranked State Farm 17th out of 21 for overall satisfaction in its 2018 Insurance Shopping Study. The rating of three stars out of five is classed as ‘About Average’. The study reviews each insurers policing offering pricing and local representatives among other factors.

JD Power also ranked insurers on claims satisfaction. In this study State Farm scored 864 - slightly above the industry average of 861, and 8th overall out of the insurers reviewed in the study.

NAIC

Naic

The National Association of Insurance Commissioners compiles data of complaints to state regulators against insurance companies.

State Farm had fewer than the median number of complaints to state regulators in 2017 relative to its size for auto insurance, according to the National Association of Insurance Commissioners.

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